Privacy Policy
Last updated: March 2026
Overview
Fernwood Hills (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect personal information that you voluntarily provide when you:
- Book a stay or event (name, email, phone number)
- Make a purchase through our online shop
- Subscribe to our newsletter
- Send us a message through our contact form
- Interact with our guest portal
Payment information (credit card details) is processed securely by Stripe and is never stored on our servers.
How We Use Your Information
- To process and manage bookings and purchases
- To communicate with you about your reservation (confirmations, check-in details, follow-ups)
- To send newsletters and promotional offers (only with your consent)
- To improve our services and website experience
- To comply with legal obligations
Third-Party Services
We use the following third-party services to operate our business:
- Stripe — payment processing
- Resend — transactional and marketing email delivery
- Vercel — website hosting and analytics
- Supabase — database and file storage
These providers have their own privacy policies and process data on our behalf. We do not sell or share your personal information with unrelated third parties.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected — typically for the duration of your booking relationship with us plus any period required by law. You may request deletion of your data at any time.
Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications
- Request deletion of your personal data
Cookies & Analytics
Our website uses essential cookies to maintain functionality and may use analytics tools to understand how visitors use our site. No personally identifiable information is shared with analytics providers.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
Fernwood Hills
9533 Oxbow Drive, Komoka, Ontario, Canada
info@fernwoodhills.com
(519) 471-0950